.page-faq {
  background: var(--paper);
}

/* ---------- 首屏 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  padding: clamp(24px, 5vw, 48px) 0 clamp(38px, 6vw, 76px);
  background: var(--ink);
  color: var(--paper);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: 12px;
  border: 1px solid rgba(201, 162, 39, 0.3);
  border-radius: var(--radius-lg);
  pointer-events: none;
}

.page-faq .faq-hero .wrap {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero .breadcrumbs {
  color: rgba(246, 241, 231, 0.66);
}

.page-faq .faq-hero .breadcrumbs a {
  color: var(--gold-hi);
  text-decoration: none;
}

.page-faq .faq-hero .breadcrumbs a:hover {
  color: var(--gold);
}

.page-faq .faq-hero h1 {
  margin: 12px 0 0;
  font-family: var(--serif);
  font-weight: 600;
  font-size: clamp(30px, 6.4vw, 52px);
  line-height: 1.2;
  letter-spacing: -0.01em;
}

.page-faq .faq-hero .lede {
  max-width: 46em;
  margin-top: 18px;
  color: rgba(246, 241, 231, 0.86);
}

.page-faq .hero-scale {
  display: flex;
  flex-wrap: wrap;
  gap: 10px 26px;
  margin-top: 30px;
  padding-top: 18px;
  border-top: 1px solid var(--line-dark);
  font-family: var(--mono);
  font-size: 13px;
  letter-spacing: 0.04em;
  color: rgba(246, 241, 231, 0.74);
}

.page-faq .hero-scale b {
  color: var(--gold-hi);
  font-weight: 600;
}

/* ---------- 区块节奏 ---------- */
.page-faq .faq-section {
  padding: clamp(40px, 7vw, 84px) 0;
}

.page-faq .faq-section--last {
  padding-bottom: clamp(48px, 8vw, 96px);
}

.page-faq .faq-section h2 {
  margin: 10px 0 0;
  font-family: var(--serif);
  font-weight: 600;
  font-size: clamp(24px, 3.6vw, 34px);
  line-height: 1.28;
  color: var(--ink);
  letter-spacing: -0.01em;
}

.page-faq .faq-section .lede {
  max-width: 48em;
  margin-top: 14px;
  color: var(--text);
}

.page-faq .divider-rule {
  margin: 0;
}

/* ---------- 分类标签页 ---------- */
.page-faq .cat-tabs {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 6px;
  margin-top: 28px;
}

.page-faq .cat-tabs > input {
  position: absolute;
  width: 1px;
  height: 1px;
  margin: 0;
  opacity: 0;
}

.page-faq .cat-tab {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 16px;
  border: 1px solid var(--line-strong);
  border-radius: 999px;
  background: var(--card);
  color: var(--ink);
  font-size: 15px;
  line-height: 1.4;
  cursor: pointer;
  transition: background 180ms ease, color 180ms ease, border-color 180ms ease;
}

.page-faq .cat-tab::before {
  content: attr(data-no);
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--meta);
}

.page-faq .cat-tab:hover {
  border-color: var(--gold);
}

.page-faq .cat-tabs > input:checked + .cat-tab {
  background: var(--ink);
  border-color: var(--ink);
  color: var(--gold-hi);
}

.page-faq .cat-tabs > input:checked + .cat-tab::before {
  color: var(--gold);
}

.page-faq .cat-tabs > input:focus-visible + .cat-tab {
  outline: 2px solid var(--gold);
  outline-offset: 2px;
}

.page-faq .cat-panels {
  flex: 1 0 100%;
  margin-top: 22px;
}

.page-faq .cat-panel {
  display: none;
}

.page-faq .cat-tabs > #cat-1:checked ~ .cat-panels > [data-cat="1"],
.page-faq .cat-tabs > #cat-2:checked ~ .cat-panels > [data-cat="2"],
.page-faq .cat-tabs > #cat-3:checked ~ .cat-panels > [data-cat="3"],
.page-faq .cat-tabs > #cat-4:checked ~ .cat-panels > [data-cat="4"] {
  display: block;
}

/* ---------- 折叠问答 ---------- */
.page-faq .qa {
  margin-bottom: 10px;
  border: 1px solid var(--line);
  border-left: 3px solid var(--line-strong);
  border-radius: 10px;
  background: var(--card);
  box-shadow: var(--shadow-1);
  transition: border-color 180ms ease;
}

.page-faq .qa[open] {
  border-left-color: var(--gold);
}

.page-faq .qa--alert[open] {
  border-left-color: var(--brick);
}

.page-faq .qa > summary {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 14px;
  padding: 15px 18px;
  color: var(--ink);
  font-size: 16px;
  font-weight: 600;
  line-height: 1.6;
  cursor: pointer;
  list-style: none;
}

.page-faq .qa > summary::-webkit-details-marker {
  display: none;
}

.page-faq .qa > summary::after {
  content: "+";
  flex: none;
  font-family: var(--mono);
  font-size: 18px;
  line-height: 1.4;
  color: var(--gold);
}

.page-faq .qa[open] > summary::after {
  content: "–";
}

.page-faq .qa > summary:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: -2px;
  border-radius: 10px;
}

.page-faq .qa-body {
  padding: 0 18px 16px;
  color: var(--text);
  font-size: 16px;
  line-height: 1.8;
}

.page-faq .qa-body p {
  margin: 0 0 0.7em;
}

.page-faq .qa-body p:last-child {
  margin-bottom: 0;
}

/* ---------- 反馈流程 ---------- */
.page-faq .report-layout {
  margin-top: 30px;
}

.page-faq .route-map {
  margin-bottom: 8px;
}

.page-faq .route-svg {
  display: block;
  width: 100%;
  height: auto;
  max-width: 720px;
}

.page-faq .route-jump {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin: 4px 0 24px;
}

.page-faq .route-jump a {
  padding: 6px 13px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: var(--card);
  color: var(--ink);
  font-family: var(--mono);
  font-size: 13px;
  letter-spacing: 0.04em;
  text-decoration: none;
  transition: border-color 180ms ease, color 180ms ease;
}

.page-faq .route-jump a:hover {
  border-color: var(--gold);
  color: var(--gold);
}

.page-faq .step-list {
  margin-top: 6px;
}

.page-faq .step {
  position: relative;
  padding: 4px 0 20px 22px;
  border-left: 1px solid var(--line);
}

.page-faq .step:last-child {
  padding-bottom: 0;
}

.page-faq .step::before {
  content: "";
  position: absolute;
  left: -5px;
  top: 12px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
  background: var(--gold);
  box-shadow: 0 0 0 3px var(--paper);
}

.page-faq .step-no {
  margin: 0;
  font-family: var(--mono);
  font-size: 13px;
  letter-spacing: 0.06em;
  color: var(--meta);
}

.page-faq .step h3 {
  margin: 4px 0 6px;
  font-family: var(--serif);
  font-weight: 600;
  font-size: 19px;
  line-height: 1.4;
  color: var(--ink);
}

.page-faq .step p {
  margin: 0;
  color: var(--text);
  font-size: 16px;
  line-height: 1.8;
}

.page-faq .faq-figure {
  margin: 28px 0 0;
}

.page-faq .faq-figure img {
  display: block;
  width: 100%;
  height: auto;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--card);
  box-shadow: var(--shadow-1);
  object-fit: cover;
}

.page-faq .figure-caption {
  margin-top: 10px;
  font-family: var(--mono);
  font-size: 13px;
  letter-spacing: 0.03em;
  color: var(--meta);
}

/* ---------- 自查清单 ---------- */
.page-faq .report-side {
  margin-top: 30px;
}

.page-faq .checklist-card {
  padding: 22px;
}

.page-faq .checklist-card h3 {
  margin: 8px 0 0;
  font-family: var(--serif);
  font-weight: 600;
  font-size: 20px;
  color: var(--ink);
}

.page-faq .checklist {
  display: grid;
  gap: 9px;
  margin: 16px 0 0;
  padding: 0;
  list-style: none;
}

.page-faq .checklist label {
  display: flex;
  gap: 10px;
  align-items: flex-start;
  color: var(--text);
  font-size: 15px;
  line-height: 1.6;
  cursor: pointer;
}

.page-faq .checklist input {
  flex: none;
  width: 16px;
  height: 16px;
  margin-top: 4px;
  accent-color: var(--gold);
}

.page-faq .checklist-card .note {
  margin: 16px 0 0;
  padding-top: 14px;
  border-top: 1px dashed var(--line);
}

.page-faq .checklist input:focus-visible {
  outline: 2px solid var(--gold);
  outline-offset: 2px;
}

/* ---------- 响应时效 ---------- */
.page-faq .time-scale {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 8px 16px;
  margin-top: 30px;
  padding: 18px 0;
  border-top: 1px solid var(--line);
  border-bottom: 1px solid var(--line);
  font-family: var(--mono);
  font-size: 13px;
  letter-spacing: 0.04em;
  color: var(--meta);
}

.page-faq .time-scale b {
  color: var(--ink);
  font-weight: 600;
}

.page-faq .scale-arrow {
  color: var(--gold);
  font-size: 12px;
}

.page-faq .response-grid {
  display: grid;
  gap: 14px;
  margin-top: 30px;
}

.page-faq .response-card {
  padding: 20px 22px;
  border-left: 3px solid var(--gold);
}

.page-faq .response-card--alert {
  border-left-color: var(--brick);
}

.page-faq .response-card h3 {
  margin: 0 0 8px;
  font-family: var(--serif);
  font-weight: 600;
  font-size: 18px;
  color: var(--ink);
}

.page-faq .response-card p {
  margin: 0;
  color: var(--text);
  font-size: 16px;
  line-height: 1.8;
}

.page-faq .faq-figure--wide {
  margin-top: 34px;
}

/* ---------- 公告入口 ---------- */
.page-faq .notice-layout {
  margin-top: 26px;
}

.page-faq .notice-text p {
  margin: 0 0 1.1em;
  color: var(--text);
  font-size: 17px;
  line-height: 1.85;
}

.page-faq .notice-links {
  display: grid;
  gap: 12px;
  margin-top: 26px;
}

.page-faq .notice-link {
  display: grid;
  gap: 5px;
  padding: 18px 20px;
  text-decoration: none;
  transition: border-color 180ms ease, transform 180ms ease;
}

.page-faq .notice-link:hover {
  border-color: var(--gold);
  transform: translateY(-2px);
}

.page-faq .notice-link .mono {
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--meta);
}

.page-faq .notice-link strong {
  font-family: var(--serif);
  font-weight: 600;
  font-size: 19px;
  color: var(--ink);
}

.page-faq .notice-link .note {
  font-size: 13px;
}

/* ---------- 客服条 ---------- */
.page-faq .help-strip {
  display: grid;
  gap: 24px;
  padding: clamp(24px, 4vw, 40px);
  border-radius: var(--radius-lg);
  background: var(--ink);
  color: var(--paper);
  box-shadow: var(--shadow-2);
}

.page-faq .help-strip .eyebrow {
  color: var(--gold);
}

.page-faq .help-strip h2 {
  margin: 10px 0 0;
  font-family: var(--serif);
  font-weight: 600;
  font-size: clamp(22px, 3.4vw, 30px);
  line-height: 1.3;
  color: var(--paper);
}

.page-faq .help-strip-main p {
  margin: 14px 0 0;
  color: rgba(246, 241, 231, 0.84);
  font-size: 16px;
  line-height: 1.85;
}

.page-faq .help-strip-channels {
  display: grid;
  gap: 12px;
  align-content: start;
  padding: 20px;
  border: 1px solid var(--line-dark);
  border-radius: var(--radius);
  background: var(--ink-2);
}

.page-faq .help-channel {
  display: grid;
  gap: 4px;
  text-decoration: none;
}

.page-faq .help-channel .contact-key {
  font-family: var(--mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--gold);
}

.page-faq .help-channel .contact-value {
  font-size: 16px;
  color: var(--paper);
  word-break: break-all;
}

.page-faq .help-channel:hover .contact-value {
  color: var(--gold-hi);
}

.page-faq .help-strip-channels .note {
  margin: 4px 0 0;
  color: rgba(246, 241, 231, 0.66);
  font-size: 13px;
}

.page-faq .help-strip-channels .btn {
  justify-self: start;
  margin-top: 6px;
}

/* ---------- 响应式 ---------- */
@media (min-width: 720px) {
  .page-faq .response-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .notice-links {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .report-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) 300px;
    gap: 48px;
    align-items: start;
  }

  .page-faq .report-side {
    position: sticky;
    top: 96px;
    margin-top: 30px;
  }

  .page-faq .checklist-card {
    padding: 26px 24px;
  }

  .page-faq .notice-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.35fr) minmax(0, 1fr);
    gap: 48px;
    align-items: start;
  }

  .page-faq .notice-links {
    grid-template-columns: minmax(0, 1fr);
    margin-top: 4px;
  }

  .page-faq .help-strip {
    grid-template-columns: minmax(0, 1.4fr) minmax(0, 1fr);
    align-items: center;
    gap: 40px;
  }
}

@media (min-width: 1100px) {
  .page-faq .qa > summary {
    font-size: 17px;
  }

  .page-faq .faq-hero .lede {
    font-size: 18px;
  }
}
<<<END>>>